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SHIPPING & RETURNS

Shipping Policy

1. Our delivery covers Dubai, Sharjah, Ajman & Ras Al Khaimah,.

2. We provide free delivery to Dubai, Sharjah & Ajman minimum purchase 100 AED & Free delivery for Ras al Khaimah & Abu dhabi for minimum purchase 150 AED.

3. Maximum 2 working days for delivery from date of order.

4. We accept Cash, Card, Bank transfer.

5. You request to see your ordered live stock by WhatsApp 0565929189

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Return & Exchange Policy

1. All Chinese brands products having 1 week warranty.

2. All German, US brands minimum 6 months & Maximum 3 Year warranty depends upon products.

3. Customer can exchange products within 3 days of purchase. expect live stock (Fish or Aquatic Plants)

4. Customer can return item within 3days of purchase, will be refund. if payment done by card  payment bank charges 2.5% will be deducted.

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Refund / Return /Exchange Policy

All claims/death on arrival are to be reported by raise the ticket with photos on the same day of receipt of the shipment.

Report immediately through by raise the ticket with the below details.

  • Order No:

  • No of fish/aquarium plants/item defective.

  • Photo of dead fish/damaged Aquarium Plant on top of the invoice which we send.

  • Short explanation.

Al Arbeaa would bear 100% of the cost of the fishes died/damaged Aquarium Plants.

No claim request will be entertained after 24 hrs of receipt of item.

Cancellation request for the dispatched orders will not be entertained, if the order consists of plants and fishes.

Live Stock cannot be retured or Exchange.

Dry Stock can be exchange on basis of approval. with in 3 days of purchase.

Shipping Policy

Our Delivery area covers, Dubai, Sharjah, Ajman & Abu Dhabi

To ensure you receive the healthiest species available and to reduce the travel stress on your aquatic life, your order will be shipped direct to your door using our Standard delivery.

The day your order ships, you will receive an e-mail containing your item numbers and tracking number so you can make arrangements to sign for your order upon scheduled arrival.

All orders will be delivered at 2 buissness days, for Abu dhabi orders 5 buisness days.

Contact

alarbeaaornamental@gmail.com

06-5635001

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056-5929189

Address

Al Arbeaa Ornamenatal Fish TR.L.L.C

Opp: Choithram Supermarket

Abu Shagara, Sharjah. U.A.E

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